Market Research
Red Shift is in a “first in” market making position for its RASR™ in the Self Service Intelligent Virtual Customer Agent (IVCA) market:
- IVCA market size : $180 Million “Key Considerations of Virtual Assistant Selection,” Johan Jacobs, Gartner Research, July 2010.
- Market growth projected to be CAGR 21.2% 2010 by 2010 Market report by Tern Systems
- “The Benefits of Interactive Online Characters”. Byron Reeves, Stanford University, 2004.
- “It’s Time To Give Virtual Agents Another Look,” Diane Clarkson, Forrester Research, 2009.
- “Virtual Agents will replace live Customer Service Reps,” Mark Gaydos of VirtuOz, Bloomberg Business Week, July 2010.
- “5 Reasons to Love Automated Virtual Agents,” Alex Lebrun, E-Commerce Times, June 2010.